{"id":214,"date":"2018-04-09T01:24:45","date_gmt":"2018-04-09T01:24:45","guid":{"rendered":"http:\/\/agvabasics.com.au\/?page_id=214"},"modified":"2021-08-23T05:03:53","modified_gmt":"2021-08-23T05:03:53","slug":"returns-repairs","status":"publish","type":"page","link":"https:\/\/www.agvaaustralia.com.au\/returns-repairs\/","title":{"rendered":"Return Policy"},"content":{"rendered":"

If in the unfortunate case you are not 100% happy with your purchase, you can feel confident knowing that AGVA will offer a repair, replacement or refund on your purchase if the product is deemed to be faulty. <\/strong><\/p>\n

We require that you return the product to us within (14) days of purchase to qualify.<\/strong><\/p>\n

If you would like to go ahead and return your Order, you can do so here.<\/p>\n

AGVA<\/strong> will gladly offer a repair, replacement or refund for the item you wish to return on the following conditions:<\/p>\n

(1) \u00a0the item is deemed to be faulty;<\/p>\n

(2) \u00a0the item is returned within 14 days of purchase;<\/p>\n

(3) \u00a0the item has not been worn or damaged;<\/p>\n

(4) \u00a0the original tags (where applicable) are attached;<\/p>\n

(5) \u00a0you present proof of purchase and follow our Return Policy.<\/p>\n

Returns are only issued for items purchased on\u00a0AGVA<\/a><\/strong><\/p>\n

For items purchased outside of AGVA<\/strong><\/a>, please contact the original seller.<\/p>\n

Return Steps<\/strong><\/p>\n

    \n
  1. Begin by downloading our Product Return Form<\/a><\/strong><\/li>\n
  2. Print the form<\/li>\n
  3. Fill out the form and post along with the original invoice and product you would like to return<\/li>\n<\/ol>\n

    We remind all customers not to return any items without the original invoice and the completed Product Return Form. <\/em><\/p>\n

    Any item returned without an original invoice will be considered as an unauthorised return and will be rejected. <\/em><\/p>\n

    Marketmakers accessories is not responsible for unauthorised returns.<\/em><\/p>\n

    FAQs<\/em><\/strong><\/p>\n

    How long does it take to process a return?<\/strong>\u00a0Once the returned item arrives in our warehouse, it may take 7-12 business days to process. All returns\/replacements are processed as quickly as possible.<\/p>\n

    Is the return postage refundable?<\/strong>\u00a0We are unable to refund any postage costs back to Marketmakers accessories.<\/p>\n

    How do I know when my return has been received?<\/strong>\u00a0We advise you obtain a proof of postage or use a tracking service as we can only refund items that we receive and are not responsible for returned items lost in the post.<\/p>\n

    Can I return a product if I’ve changed my mind?<\/strong>\u00a0We are unable to accept returns for change of mind. We will process a repair, replacement or refund if the product is deemed to be faulty.<\/p>\n

    How do I contact AGVA?<\/strong>\u00a0If you have any issues or questions, please email:\u00a0Order Enquiry<\/a><\/strong><\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    If in the unfortunate case you are not 100% happy with your purchase, you can feel confident knowing that AGVA will offer a repair, replacement or refund on your purchase if the product is deemed to be faulty. We require that you return the product to us within (14) days of purchase to qualify. 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